Processes and Policies
Secure Payment
Making a payment on our website is 100% secure, since we use the Stripe payment gateway, which is nationally recognized and processes all encrypted payments. Stripe uses several security and privacy protocols. Therefore, the seller (in this case, we, SOCCERSWAG) does not have access to any of your personal data, such as: personal data, card data, or any personal data. Therefore, you can make your payment with peace of mind, since we work with the best platforms to take care of your security.
Returns Policy
Our greatest commitment is your complete satisfaction. If you chose your product in our online store, but upon receipt you found that there is a manufacturing defect, we guarantee your right to exchange or return it as established by the Consumer Protection Code within 7 days of receipt. Remembering that the first step for the exchange or return is to communicate it to our Customer Service Center at hola@soccerswag.com. Our team will instruct the customer on how to proceed with the exchange or return of the product. Once we receive the package, we will do an analysis to confirm that everything is in accordance with the conditions of returning the item. After confirmation, our customer service team will contact you and in this case you can choose between: 1. Exchange for any product that is available in our stock. 2. Receive a refund of the amount spent on the products. BOTH THE RETURN AND THE EXCHANGE HAVE A PERIOD OF 30 DAYS AFTER THE RETURN TO BE MADE.
Shipping and Delivery Policy
The products presented on our website are not located in Spain and are shipped directly from our manufacturers located abroad. The estimated average time for delivery of the products is 10 to 15 business days, and there may be variations in time by the Post Office and possible problems with strikes, in addition to other factors beyond our control. Another important fact is that the products arrive at their destination under competent supervision and only later will they be delivered to the destination cities. All purchases have a tracking code that will be sent to the customer’s email within 7 business days, which can be tracked from departure from the country of origin to arrival at home. Delivery is always made by Correos, however, in some cases, such as absent recipient, regions with delivery restrictions, among other reasons, Correos may leave a notice to collect the products at the agency closest to the address provided. If the order is for 2 or more products, they can be shipped separately and a tracking code will be issued for each product. As it is an international order, the tracking information on the Post Office website may occur within 7 business days after the tracking code information. The completion of the delivery address must be reviewed by the buyer before confirming the purchase, and if the product is returned for an incorrect address or insufficient information, it will be the sole responsibility of the customer. In case of failed attempts, it remains available at the agency to be picked up, but if it is not, it must be returned to the sender abroad. After confirmation of reshipment, the delivery period will begin to run from the date of this confirmation, which will be recorded in the order record. In case of resendment, the new delivery time will apply. If you have any questions regarding deadlines, our team will always be available via email hola@soccerswag.net. When making a purchase, the customer will comply with the conditions and regulations determined by the SOCCERSWAG store.
Privacy Policy
We guarantee the security of your personal data with the same care, commitment and professionalism that we have with our company, we make sure to never sell or disclose any personal information, emphasizing that only accredited employees have access to this information and in case of any eventuality, They will be subject to legal sanctions. The SOCCERSWAG store always maintains the privacy of users’ personal data stored in its database, committing to use appropriate technology to protect said data, thus maintaining a secure environment with the use of appropriate tools. CREDIT CARDS AND BANKING INFORMATION Our website is 100% secure when making a payment, as we use the internationally recognized payment gateway, Stripe. Any type of banking or credit card information is protected by Stripe’s encrypted technology, which keeps customer banking information strictly confidential so you can make your payment with peace of mind. Stripe uses several security and privacy protocols. Therefore, the seller (in this case, we at SOCCERSWAG) does not have access to any of your personal data, such as your card details. For more information, contact us via email hola@soccerswag.net.
Terms and Conditions
Consider that SOCCERSWAG sells Team Jerseys online, which are not original models from its national distributors. Considering the Customer’s interest in purchasing t-shirts offered by SOCCERSWAG in its sales channels; and that the product arrives directly from other countries to the client’s home, the purpose of this contract is to establish the general conditions of purchase of products and services for the client on the SOCCERSWAG website. 1. Confidentiality: SOCCERSWAG is responsible for preserving the confidentiality of all data and information provided by the Client in the purchasing process 2. Customer Service (SAC): The client has this service to resolve their doubts, resolve any request or claim regarding your order or any content available on the website. The SAC can be contacted by sending an email to hola@soccerswag.net, available in our «Customer Service». Please include your order number in all your emails, we will respond within 1 business day. Please note that our support is not 24/7 and our emails are checked MONDAY TO FRIDAY 9:00 AM-5:00 PM. 3.